Conversational AI

Conversational AI is the development of software programs that allow a computer to understand what a human intends to say or ask for, decipher its meaning, and communicate relevant responses. Given the complexities of human interactions, AI algorithms depend on language models that are massive in scope and complexity and backed by substantial computing power. Natural language understanding (NLU) is one branch of AI that leverages computing power to understand language inputs, either speech, text, or a combination of both. Conversational AI has moved from its experimental phase to its application phase with applications cutting across industries and go well beyond smart speakers and chatbots and expected to be multi-device and multi-language. We research the latest advances in Conversational AI to help businesses including maintaining consistency, balancing specificity, responding empathetically, engaging with images and learning interactively.